Last updated: October 28, 2026
These Terms and Conditions ("Terms") govern your use of pure.aactivatedrx.com and any related pages, portals, checkout pages and services (together, the "Services") offered by AACTIVATED, LLC, a California limited liability company doing business as AACTIVATED Rx ("AACTIVATED Rx," "we," "us" or "our"). By using the Services, creating an account or placing an order, you agree to these Terms and to the policies they reference, including our Privacy Policy, Telehealth Consent, Refund and Returns Policy, Shipping Policy and Payment Plan Terms. If you do not agree, do not use the Services.
Please read Section 15 carefully. It requires most disputes to be resolved by individual binding arbitration and waives class actions, unless you opt out.
AACTIVATED Rx is a wellness education, technology and marketing platform. We are not a medical practice, a pharmacy or a health care provider, and we do not practice medicine, prescribe medications, or compound or dispense drugs.
Through the Services, you can complete an online health intake and be connected with independent, state-licensed health care providers ("Providers"). If a Provider decides a prescription is appropriate, it is filled by an independent, state-licensed pharmacy ("Pharmacy") and shipped to you. Providers and Pharmacies are independent of AACTIVATED Rx and are solely responsible for the care, prescriptions and medications they provide. Patient intake, scheduling and checkout may be hosted by our technology partner on its own pages.
Content on the Services, including articles, videos, product pages, quizzes and messages from our non-clinical team or our Members, is for general information and education only. It is not medical advice and does not create a provider-patient relationship with AACTIVATED Rx. A provider-patient relationship is formed only between you and a Provider.
If you think you may have a medical emergency, call 911 or go to the nearest emergency room. Do not use the Services for emergencies.
You must be at least 18 years old, located in a U.S. state where the relevant program is offered, and able to form a binding contract. Programs are available only where both a Provider and a Pharmacy are licensed to serve you. We may decline or cancel any order where we cannot confirm eligibility.
You agree to give accurate, current and complete information, keep your login details confidential, and tell us promptly about any unauthorized use. You are responsible for activity under your account. You may not create an account for another person or share your account.
You agree to answer every intake question completely and truthfully, including your medical history, current medications and allergies. Giving false or incomplete information can put your health at risk and may lead to cancellation of your order.
Completing an intake, assessment or payment does not guarantee that a Provider will prescribe any medication. Each Provider uses independent professional judgment and may decline to prescribe, recommend a different treatment, change a dose, or ask for labs, records or a visit. AACTIVATED Rx does not influence, and no one is paid based on, any prescribing decision.
Follow the directions of your Provider and Pharmacy, read all product labeling, and tell your Provider about any side effects or changes in your health. Do not share your medication with anyone.
Some medications offered through the Services are compounded by a licensed pharmacy for an individual patient under a valid prescription. Compounded medications are not FDA-approved. The FDA does not review compounded drugs for safety, effectiveness or quality before they are dispensed. Availability of any compounded medication depends on federal and state law and on Pharmacy and Provider decisions, and may change at any time without notice. Product images and descriptions are illustrative; the medication you receive, its strength and its labeling are determined by your prescription and the Pharmacy.
Prices are shown in U.S. dollars on the product page and at checkout and may change at any time before you place an order. The price shown at checkout is the price you pay for that order. Unless a program says otherwise, the price includes your Provider consultation for that program; labs, additional visits, and anything else not listed at checkout are billed separately.
Payments are processed by a third-party payment processor. By providing a payment method, you confirm you are authorized to use it and authorize us and our processor to charge it for your order, any applicable taxes, and any recurring charges you agree to under Section 8. Depending on the checkout flow, your payment method may be authorized or charged before or after Provider review; if a Provider does not prescribe, any amount charged for the medication is refunded as described in the Refund and Returns Policy.
We may refuse, limit or cancel any order, including for suspected fraud, pricing errors, eligibility issues, or a Pharmacy's inability to fill it. If we cancel an order you have paid for, we will refund you.
Some products may be eligible for payment with a Health Savings Account (HSA) or Flexible Spending Account (FSA). Eligibility depends on your plan and the law, may require a letter of medical necessity, and is not guaranteed. Check with your plan administrator.
Some programs are offered as recurring plans (for example, a refill shipped on a regular schedule). If you choose a recurring plan, you authorize us to charge your payment method automatically at the interval and price shown at checkout (for example, every 4 or 12 weeks) until you cancel. Before you pay, checkout will show the price, the billing frequency, the length of any term, and how to cancel, and you must actively agree to the automatic renewal terms. After you enroll, we will send you a confirmation by email that includes these terms and how to cancel.
How to cancel. You may cancel at any time, online, through your patient account or the link in your confirmation email, or by emailing [email protected]. To stop the next charge, cancel at least 48 hours before your next scheduled order date. Cancelling stops future renewals; it does not refund orders that a Pharmacy has already filled or shipped.
Changes and reminders. If the price of your recurring plan will change, we will tell you by email at least 7 days and no more than 30 days before the change takes effect, and explain how to cancel. For plans that run a year or longer, we will send you a yearly reminder of the plan's terms. Renewal of any medication remains subject to your Provider's continued approval, and a Provider may pause or end a plan for clinical reasons.
Shipping is governed by our Shipping Policy. Cancellations, refunds and returns are governed by our Refund and Returns Policy. In short: once a Pharmacy has dispensed a prescription medication, it cannot be returned or resold under pharmacy law, except where a product arrives damaged, defective or incorrect and you report it on time.
Please contact us at [email protected] before disputing a charge with your bank. Most issues can be resolved faster that way. We may restrict future purchases where we find fraud or abuse of our refund process.
Our Member Program (affiliate program) is free to join, requires no purchase, and is governed by the Member Program agreement you accept when you join, together with these Terms. Members are independent contractors, not employees, agents or health care professionals of AACTIVATED Rx. Members are paid only on eligible membership fees and eligible non-prescription products. No one is ever paid based on whether a patient receives a prescription, on the number of patients, or on prescription refills.
Members may not give medical advice, recommend doses or treatments, describe what any product treats, cures or prevents, call any compounded product "FDA-approved," make income claims, or ask for anyone's health information. Members must clearly disclose their connection to AACTIVATED Rx whenever they promote us, as required by the Federal Trade Commission. See our Income Disclaimer.
If you submit a review, testimonial, photo or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce and display it in connection with the Services, subject to any permission you give us in writing. We publish testimonials only with permission, do not edit them to change their meaning, and disclose any compensation or material connection. Individual results vary. Do not submit anyone else's personal or health information.
You agree not to: use the Services for anyone other than yourself; resell or give away any medication; misrepresent your identity, age or health; interfere with or attempt to gain unauthorized access to the Services; scrape, copy or reverse-engineer the Services; or use the Services in any way that violates law.
The Services and all content, logos, names, designs and software on them are owned by or licensed to AACTIVATED Rx and are protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to use the Services for your personal, non-commercial use. "AACTIVATED," "AACTIVATED Rx" and related marks may not be used without our written permission.
The Services link to or rely on third parties, including Providers, Pharmacies, our telehealth and checkout technology partner, payment processors, shipping carriers, and apps such as the Getclear Health app. We do not control and are not responsible for third-party services, which are governed by their own terms and privacy policies.
Informal resolution first. Before starting any claim, you and we agree to try to resolve the dispute informally for at least 30 days after one side sends written notice to the other (for us, at [email protected]).
Arbitration. Except as stated below, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Riverside County, California, or another location or by video if you prefer. We will pay any filing and arbitrator fees above what you would pay to file in court, as the Consumer Rules require.
Class action waiver. You and we may bring claims only on an individual basis, not as a plaintiff or class member in any class, collective or representative proceeding.
Exceptions. Either party may bring an individual claim in small claims court. This section does not prevent either party from seeking public injunctive relief where the law allows, and does not apply to claims about medical care, which are between you and your Provider.
Opt-out. You may opt out of this arbitration agreement by emailing [email protected] with your name and the subject "Arbitration Opt-Out" within 30 days after you first accept these Terms.
Except as stated in these Terms, the Services are provided "as is" and "as available." To the fullest extent the law allows, AACTIVATED Rx disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any particular health result. Medical care is provided by Providers and medications are dispensed by Pharmacies, and AACTIVATED Rx is not responsible for their professional judgment or services.
To the fullest extent the law allows, AACTIVATED Rx and its owners, managers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, and our total liability for any claim relating to the Services will not exceed the greater of the amount you paid us in the 12 months before the claim or $100. Some states do not allow these limits, so they may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including for fraud, gross negligence or willful misconduct.
You agree to defend and indemnify AACTIVATED Rx against third-party claims arising from your breach of these Terms, your misuse of the Services, or information you knowingly provided falsely.
We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, give notice by email or on the Services. Changes apply going forward; they do not change the price or terms of an order you have already placed, and any change to a recurring plan's price follows Section 8.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to Section 15, the state and federal courts in Riverside County, California have exclusive jurisdiction. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. These Terms and the policies they reference are the entire agreement between you and us about the Services.
California residents: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
AACTIVATED, LLC, a California limited liability company doing business as AACTIVATED Rx
29991 Canyon Hills Rd, Suite 316, Lake Elsinore, CA 92532
Email: [email protected]