Last updated: October 28, 2026
This policy explains how orders placed through pure.aactivatedrx.com are shipped. It is part of our Terms and Conditions.
Prescription medications are prepared and shipped directly to you by the licensed Pharmacy that fills your prescription, not by AACTIVATED Rx. Your order ships only after a Provider has approved your prescription.
Standard shipping is currently free on prescription programs. Any shipping charge, including expedited shipping where offered, is shown at checkout before you pay.
We ship within the United States, only to states where your program is available and where both your Provider and the Pharmacy are licensed. Availability is confirmed during your intake.
Many medications must ship in temperature-controlled packaging and require a physical street address. We may be unable to ship to PO boxes or APO, FPO or DPO addresses.
Most orders ship within a few business days after your prescription is approved, and the Pharmacy's carrier usually delivers within 2 to 5 business days after shipment. These are estimates, not guarantees. Delays can happen because of Provider review, Pharmacy processing, weather, holidays or carrier issues. You will receive tracking information by email or text once your order ships.
Some medications ship cold with ice packs or insulated packaging. Bring your package inside promptly and follow the storage instructions on the label and from your Pharmacy, usually refrigeration. Do not use a product that your Pharmacy's instructions say may be compromised; contact us within 48 hours of delivery instead.
Some packages may require a signature. You are responsible for entering a complete, accurate shipping address. If a package is returned to the Pharmacy because of an incorrect address or a missed signature, reshipping may be delayed and may not be free.
See our Refund and Returns Policy for what to do if a package is lost, damaged, delivered warm or incomplete.
Email: [email protected]