Last updated: October 28, 2026
This policy explains cancellations, refunds and returns for orders placed through pure.aactivatedrx.com. It is part of our Terms and Conditions.
If a Provider reviews your intake and decides not to prescribe, you will receive a full refund of any amount charged for that order, including the consultation. You may also cancel for a full refund at any time before a Provider approves your prescription by emailing [email protected].
Once a prescription has been sent to the Pharmacy, you may cancel for a full refund only if the Pharmacy has not yet started preparing your order. Contact us right away at [email protected] and we will check with the Pharmacy. Once a Pharmacy has prepared, dispensed or shipped a medication, the order cannot be cancelled or refunded, except as described below.
For your safety, and as required by pharmacy law, medications that have been dispensed cannot be returned, exchanged or resold, even if unopened. Please do not send any medication back to us.
If your order arrives damaged, warm when it should be cold, defective, incorrect or incomplete, contact us within 48 hours of delivery at [email protected] with:
We will work with the Pharmacy and carrier and, where the problem is confirmed, send a replacement or issue a refund for the affected item.
If tracking shows your package was delivered but you did not receive it, contact us within 48 hours of the delivery scan. We review each case with the carrier and Pharmacy. We cannot guarantee a refund or replacement when tracking confirms delivery to the address you provided. Orders shipped to an incorrect address you entered may not be eligible for a refund or replacement.
You may cancel a recurring plan at any time, online in your patient account or by emailing [email protected]. Cancel at least 48 hours before your next scheduled order to avoid that charge. If you are charged for a renewal you meant to cancel, contact us before the Pharmacy prepares the order and we will cancel it and refund the charge. Renewals that have already been dispensed cannot be refunded.
Unopened, unused non-prescription products may be returned within 30 days of delivery for a refund of the product price. Contact us first for return instructions. Opened items and items marked final sale cannot be returned unless they arrive damaged, defective or incorrect.
Approved refunds go back to your original payment method, usually within 5 to 10 business days after approval, depending on your bank. Shipping is currently free; if you paid for expedited shipping, it is refunded only when the problem was our, the Pharmacy's or the carrier's error.
Please contact us before disputing a charge with your bank so we can help. We may restrict future orders where we find fraud or abuse of this policy.
Email: [email protected]
AACTIVATED, LLC, a California limited liability company doing business as AACTIVATED Rx, 29991 Canyon Hills Rd, Suite 316, Lake Elsinore, CA 92532